Enable fast time-to-market and integrated
customer and service management

CRM & Service Fulfillment

Customer and service management solutions
Improve QoS through efficient customer care and time-to-market

internet of things

Every business knows the importance of customer experience and product lifecycle management, but quality customer experience is hard to achieve and maintain as you grow. Discover how our customer care and service fulfillment solutions enable you achieve this. Based on the centralized management of services, our solutions provide scalability to enable you to provision new services faster. They also support multiple protocols required for service provisioning and provide an integrated Web-based view, which makes it easy to grasp customer/service information and helps you accelerate strategic decisions to enhance customer experience.

Increased Customer Loyalty

Increased Customer Loyalty

Comprehensive analysis on customer interaction and satisfaction to guarantee successful service delivery as well as the improvement of service quality

Adaptability to Convergent Services

Adaptability to Convergent Services

High adaptability to needs of complex services by various service providers, from existing MNO to newcomers in ICT, such as MVNO and M2M/IoT service providers  

Proactive Response to Changes

Proactive Response to Changes

Prompt, proactive response to ever-changing market landscapes to keep up with changes in related technologies

Optimized Efficiency

Optimized Efficiency

Valuable time and cost savings by providing optimized customer management and product lifecycle management

Streamlined Operations

Streamlined Operations

Comprehensive, integrated view on data usage and activated services to help customer representatives deal with customer inquiries fast and accurately

Cost Savings

Cost Savings

Easy-to-use Web-based interface to enable service providers to offer their service platforms as a single integrated service, which allows them to cut costs

Easy-to-Use, Efficient, and Scalable
Gain the visibility to manage customer profile and subscription/billing information and the ability to provision new services seamlessly while maintaining customer information up to date by interfacing with other systems. NTELS is here to help you.
Customer Relationship Management
Product Lifecycle Management
Supply Chain Management
Provisioning

Other Solutions

Menu